Reference

Read Before You Use kukup

These terms set out what you agree to when you open an account and use our platform — covering deposits, withdrawals, account conduct and access conditions. Access to kukup depends on local law and is available where local law permits.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay transactionsJurisdiction-conditional accessUpdated when our policies changeContact us if anything is unclear

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What These Terms Actually Cover

kukup Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with kukup, you confirm that access is permitted under the laws that apply to you and that the details you provide are accurate. We may suspend or close accounts where we find information is incomplete or where account activity falls outside these

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terms. Deposits made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX are processed under the conditions stated at checkout — we do not hold funds outside your account wallet once a transaction clears. Withdrawals follow a verification step: your account name must match the
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registered payment method before any transfer is released. We reserve the right to update these terms at any time. When we do, we will note the revision date on this page. Continued use of the platform after a revision means you accept the updated version. If
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you disagree with a change, stop using the platform and contact support before your next session. These terms apply to all account activity — game rounds, live casino tables, sportsbook markets, crash games and any promotional credit applied to your account wallet. Nothing here removes rights
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you hold under applicable Malaysian consumer law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Policy Commitments to You

We keep these terms specific so you know exactly where you stand — on account data, transaction records, security and how to request changes. Each area below outlines the practical steps we take, not just a statement of intent.

Account Data Retention

We retain your account records for as long as required under applicable rules. You can request a summary of data we hold by contacting support with your account username.

Transaction Security

All payment activity — whether via GrabPay, FPX or Maybank2u — passes through encrypted channels. We do not store full payment credentials on our servers after a transaction is confirmed.

Account Access Control

Each account is tied to one registered holder. If you suspect unauthorised access, contact us immediately and we will freeze the account while we investigate the activity.

Requesting Term Changes

You cannot modify these terms unilaterally, but you can raise a dispute via email or live chat. We will acknowledge your query and respond within a reasonable period.

CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you have a question about how these terms apply to your account, our support team handles policy queries alongside account and payment questions. Reach us through any of the channels below — include your account username and the specific clause you are asking about so we can respond accurately.

Common Questions on Our Terms

Below are the questions we get asked most often about how these terms work in practice — covering account eligibility, payment rules, changes to the policy and what happens when disputes arise.

The moment you complete account registration, these terms apply to every action you take on the platform — including deposits, game rounds and any withdrawal you request.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform is lawful in the region where you are located.

We post the revised version on this page with the date of change. Continuing to use your account after that date means you accept the updated terms in full.

All payment rails we support — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and Maybank2u — are subject to the transaction conditions stated in these terms.

Stop using your account and contact support before your next session. We will note your concern and explain the change. Continued use after the revision date counts as acceptance.

Send a request via email support with your registered account username. We will compile and return a summary of the data we hold within a reasonable processing period.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read Before You Use kukup

Our Policy Commitments to You

Account Data Retention

Transaction Security

Account Access Control

Requesting Term Changes

Reach Us About These Terms

Common Questions on Our Terms

01 When do these terms apply to me?

02 Can I use kukup if I am in Malaysia?

03 What happens if kukup updates these terms?

04 Which payment methods do these terms cover?

05 What if I disagree with a change to the terms?

06 How do I request access to the data kukup holds about me?

Terms & Conditions

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