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Register on kukup and reach the full lobby

Creating a kukup account takes just a few steps — fill in your details, verify your identity, and your wallet is ready to connect with Touch 'n Go eWallet, Boost or GrabPay.

Touch 'n Go eWallet deposit readyMobile account access from day oneBoost and GrabPay supportedAccount verification built inLive lobby after first login
Explore the Lobby Read FAQ
kukup Register on kukup and reach the full lobby
ACCOUNT HELP PATHS

Get help at any point in your account journey

Registration questions, OTP issues and wallet connection problems all have a direct path to resolution. We offer live chat from the account page, an email channel for more detailed queries, and a self-serve FAQ inside your account settings. You do not need to leave the sign-up flow to find help — the live chat icon sits on the registration screen itself.

Live chat Accessible directly from the registration and account pages. Raise your question in real time and get a response without leaving the sign-up flow.
Email support Send a detailed account or verification query to our support email. Useful for wallet linking issues or identity check questions that need a written response.
Account FAQ The account settings area includes a self-serve FAQ covering OTP delivery, payment linking, withdrawal identity checks and account recovery steps.
LOCAL PAYMENT METHODS

Pay with the apps already on your phone

Once your account is active, depositing is a matter of opening the payment screen, picking your wallet, and confirming the transfer. Touch 'n Go eWallet, Boost and GrabPay all connect directly — open the app, send to the account number shown on screen, confirm with your PIN and the balance reflects in your kukup wallet. DuitNow and FPX via Maybank2u are also available for those who prefer online banking. No card details to key in, no third-party redirects that leave you waiting.

Touch 'n Go eWallet Open your TNG eWallet app, transfer to the number shown on the deposit screen, confirm with your PIN. Balance updates in your account wallet.
Boost Use the Boost app to send the deposit amount to the displayed account. The transfer confirmation goes straight back to your kukup account.
GrabPay Select GrabPay on the payment screen, authorise from the Grab app and the amount posts to your account wallet without leaving the flow.
DuitNow DuitNow transfers work across most Malaysian bank apps. Send to the DuitNow ID shown, and the deposit registers once the bank confirms.
FPX / Maybank2u FPX online banking via Maybank2u or CIMB Clicks lets you fund your account directly from your bank without setting up a separate e-wallet.
ACCOUNT SAFETY SIGNALS

How we protect your account from day one

Your kukup account is protected at every layer — from the moment you submit the registration form to the point you request a withdrawal. SSL encryption covers all data in transit, OTP verification ties the account to your registered number, and identity checks at withdrawal prevent unauthorised access. We do not store payment app credentials on our servers; all wallet connections go through each provider's own secure authorisation flow.

SSL encryption

All data you submit during registration and login travels over an SSL-encrypted connection. Your personal details and payment information are never sent in plain text.

OTP identity tie

Your mobile number is verified by OTP at sign-up. This ties the account to a real device and blocks registration attempts that use fabricated contact details.

Withdrawal verification

Before any withdrawal is processed, we match the account details against the identity information provided at registration. This step protects your funds from redirection.

Data protection

We hold your account data in line with applicable data protection obligations. You can review or update your personal information from the account settings page at any time.

What to expect when you register

The registration form asks for your name, email address, mobile number and a password you set yourself. Once you submit, an OTP is sent to your mobile number — enter it to confirm your identity and activate the account. From that point, your account wallet is live and you can link your preferred local payment

method before your first deposit. If you need help at any step, live chat is available from the account page. Keep your details accurate at registration; they are used for identity checks when you request a withdrawal later. The whole path is designed to move fast on a phone screen without needing to switch apps

or open a separate browser tab.

  • OTP verification A one-time code lands on your registered mobile number at sign-up. Enter it to confirm your identity before the account goes live.
  • Account wallet link Connect Touch 'n Go eWallet, Boost or GrabPay from the wallet screen inside your account — done once, stays saved for every deposit after.
  • Withdrawal identity check The details you enter at registration are matched against your withdrawal request later. Accurate information at sign-up keeps that step smooth.
  • Live chat from account page If anything stalls during registration, open live chat directly from the account page. No need to leave the sign-up flow to get help.

Account

The registration form asks for your name, email address, mobile number and a password you set yourself. Once you submit, an OTP is sent to your mobile number — enter it to confirm your identity and activate the account. From that point, your account wallet is live and you can link your preferred local payment method before your first deposit. If you need help at any step, live chat is available from the account page. Keep your details accurate at registration; they are used for identity checks when you request a withdrawal later. The whole path is designed to move fast on a phone screen without needing to switch apps or open a separate browser tab.

Explore the Lobby

Your details are encrypted for secure account access.

Common questions about signing up on kukup

The questions below cover the steps most people ask about during and after registration — from OTP delivery to linking your e-wallet for the first time. If you do not find your answer here, open live chat from the account page.

You need a valid email address, a Malaysian mobile number that can receive an OTP, and a password. Your name and basic details are also required for identity verification at withdrawal.

After you submit the form, a one-time code is sent to your mobile number via SMS. Enter that code on the verification screen to activate your account. The code expires after a short window.

Yes. Once your account is active, go to the wallet screen, select Touch 'n Go eWallet, and follow the transfer steps shown. It stays linked for future deposits without re-entering details.

Check that the mobile number entered is correct, then tap the resend option on the verification screen. If it still does not arrive, open live chat from the registration page for direct help.

Access depends on local law and is available where local law permits. Check the terms or contact support if you are unsure about eligibility in your specific location.

The identity check at withdrawal matches your payout request against the details you provided at sign-up. It is a security step that ensures funds go only to the verified account holder.
Reference

Register

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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