How Our Terms Apply to Your Account
When you open an account with kukup, you enter into a binding agreement that governs how the platform operates and how your account is managed. These terms cover account eligibility, transaction rules, and how we handle disputes. Access is conditional on local law — if the
-
1
laws in your region do not permit online gaming, this platform is not available to you. Payment activity through Touch 'n Go eWallet, Boost, and GrabPay is subject to the same terms as any other transaction on your account; completing a deposit confirms your acceptance of
-
2
these conditions. We retain the right to suspend or close any account where a material breach of these terms is identified. Account closure requests can be submitted via live chat or email, and we will process the request within the period stated in our policy documentation.
-
3
Any funds held in your account wallet at the time of closure will be reviewed before release, following our standard verification process. Disputes should be raised with our support team first; we aim to resolve queries at first contact where the issue allows. You may request
-
4
a copy of your personal data held by us at any time through the same support channels. These terms may be updated; continued use of the platform after a change is published constitutes acceptance of the revised terms.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.