kukup · Deposits, Withdrawals Account Banking

Verify Your kukup Account Identity

Account verification is how we keep your balance protected — it confirms that withdrawals can only go to the person who opened the account. You will need a government-issued photo ID and a selfie or secondary document showing your name matches. The process runs once; after that, your account is marked verified and withdrawals process without the extra checkpoint. We treat your

documents with standard data-handling care and do not share them outside the verification process.

Submit a Photo ID — Upload a clear image of your MyKad or passport — front and back where applicable.
Add a Supporting Document — A selfie holding your ID or a recent utility statement helps confirm the match quickly.
Wait for the Review — Our team reviews the submission. You will receive an in-account notification once the check is done.
Verified Status Unlocked — With verification complete, withdrawal requests move straight to processing without additional identity prompts.

Payment Methods We Accept

Every payment method below works for deposits from your kukup account. Withdrawals follow the same rails — we route your payout back through the method you funded with, keeping the money trail straightforward. All amounts are in RM. Access depends on your region and local law.

Touch 'n Go eWallet

Scan or transfer directly from the TNG app. Works for both deposits and withdrawals where supported.

Boost

Use your Boost wallet balance to fund your account in a few taps from the Boost app.

GrabPay

Pay with your GrabPay wallet — the same balance you use for rides and food orders.

DuitNow

Transfer via DuitNow using your registered mobile number or IC number as the destination ID.

FPX Online Banking

Direct bank transfer via FPX — compatible with Maybank2u, CIMB Clicks and other major Malaysian banks.

Send Money Into Your kukup Account

Depositing starts inside your account dashboard — no third-party redirects, no extra logins. We support Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX bank transfers including Maybank2u and CIMB Clicks. Once you confirm the transfer in your wallet app with your PIN, the amount posts to your kukup balance. Players in Subang Jaya and across Malaysia use the same flow whether

they are on a phone browser or a desktop tab.

Open the Deposit Counter — Log in to your kukup account and tap the wallet icon to open the deposit screen.
Choose Your Payment Rail — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX from the payment list.
Enter the Amount and Confirm — Key in the amount in RM, review the details, then approve in your wallet or banking app with your PIN.
Balance Credited — Once the wallet confirms the transfer, your kukup balance updates and you can move straight to the lobby.

Withdraw Funds Back to Your Wallet

Withdrawals go back to the same payment method you used to deposit — that link keeps your account trail clean and your payout secure. Head to the withdrawal section, pick your wallet or bank, and enter the RM amount you want to move out. We run a standard security check on each request to confirm the account details match. If your identity

verification is already complete, the request moves through to processing without extra steps holding things up.

Open the Withdrawal Section — Inside your account, go to the funds area and select the withdrawal option.
Select Payout Method — Choose the wallet or bank account — Touch 'n Go eWallet, Boost, GrabPay or FPX — where you want the funds sent.
Enter Amount and Submit — Type the RM figure, double-check your account details, and confirm the withdrawal request.
Security Check and Processing — We verify the request against your account record. Verified accounts move through to processing; unverified accounts are prompted to complete the KYC step first.

Banking Questions We Hear Most Often

If something is unclear about a deposit, withdrawal or verification step, the answers below cover the situations that come up most. For anything not listed here, reach out through the live chat channel inside your account.

We accept Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX bank transfers including Maybank2u and CIMB Clicks. Pick the one already on your phone.

Minimum deposit figures are shown on the deposit screen once you select your payment method. We do not publish a universal figure here because it can vary by payment rail.

Most delays come from a pending identity verification step or a mismatch in account details. Check your account notifications — we flag the reason there so you know exactly what to fix.

We route withdrawals back to the same payment method used for the deposit. This keeps your account secure. If you need to update a payment method, contact support through live chat.

Most verifications complete after the documents are reviewed by our team. You get an in-account notification when it is done — no need to chase it manually.

Check your wallet app to confirm the transfer went through on your end. If the wallet shows the deduction but your kukup balance has not updated, contact live chat with the transaction reference.

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